If you have suffered a loss to your home and CitiMortgage is holding the insurance proceeds or needs to endorse a check to the work can begin or the contractor needs to be paid, then contact the loss payee department for assistance handling your insurance claims.  The number to reach the claims center by phone is 1-866-844-2198. You may also send mail to the following address, it is highly recommended you call first and send certified to someone's attention. 

Insurance Claim Center
CitiMortgage, Inc.
PO Box 8855
Springfield, OH 45501


To learn more about CitiMortgage Insurance, visit their official website.