Phone
By phone: 1-866-225-9725 or 877-523-0478 If all else fails call Michelle Marin, 212-420-0880.
Contact your dedicated Customer Service Team at 302-622-8990.
Credit Card Activation 1-877-408-8866
Fax Number 1-866-823-8178
International (Call us Collect) 1-302-255-8888
For questions about your account call the number on the back of your card or for general questions call us at 877-523-0478. We are available 24 hours a day, 7 days a week. Sometimes you need to talk to a knowledgeable person, so we're standing by to provide answers and quick resolution to your credit card needs. A Relationship Manager will be available to as sist you 24 hours a day, 7 days a week.
What you need to provide:
Your name and address
A day time telephone number where we can contact you
A clear description of your concern or problem
We aim to resolve your complaint as quickly as possible; however, at times, additional research may be warranted and it may take longer to resolve your complaint. In cases such as this, we will:
Write to you within five working days
Provide you with a case number
Keep you updated with our progress
Provide you with final resolution
By U.S. Mail:
Card Services
PO Box 8801
Wilmington, DE 19899-8801
Mail
If you need to send us written correspondence, please send it to:
General Correspondence
Card Services
PO Box 8801
Wilmington, DE 19899-8801
Credit Card Billing Disputes
Card Services
PO Box 8802
Wilmington, DE 19899-8802
For your convenience, you can obtain quick automated responses to the following:
Check current balance
Check available credit
Pay your credit card
Most recent payment
Minimum payment due
Payment due date
Transfer a balance
Change your PIN
Check credit card transactions
Complaint Policy Statement
Barclaycard US is committed to providing quality products and services to our customers. To do this, Barclaycard seeks opportunities to make lives simpler for our customers, provide avenues for our customers to report any form of dissatisfaction that they may have, and establish complaints principles that aim to:
Ensure that all customers are treated fairly, effectively and promptly.
Embed our complaints principles and standardize how complaints are reviewed across the organization.
Ensure that staff uses their judgment and the standards set by Barclays / Barclaycard to reach suitable, consistent and timely decisions.
Ensure that complainants are kept up to date on complaint status and resolution.
Certify all staff on our Complaints policy and principles.
Barclaycard US complainants can expect the following specific standards:
Commitment: All Barclaycard US staff will provide an efficient and fair resolution of complaints at all levels.
Fairness: Barclaycard US complaints-handling policy recognizes the need to be fair to the complainant. All facts will be reviewed in order to form a cohesive picture of the customer’s circumstances and the case as a whole and weighted according to relevance. Barclaycard US will ensure that each complaint is reviewed on its individual merit and that a full and fair outcome is delivered to the customer.
Barclaycard US staff will fully explain the resolution and any actions that will be undertaken with the customer, check they understand, are satisfied and that they are aware the complaint is considered resolved / closed.
Resources: All Barclaycard US staff are educated on the Complaint policy and receive yearly training that is applicable to their business area.
Visibility: Barclaycard US provides avenues for complainants to lodge complaints, including phone, internet, fax, and when appropriate will provide accommodations for complainants who have special needs.
Access: Barclaycard US complaints-handling avenues are readily available to the general public and are flexible, free and easy to use.
As sistance: Staff will as sist customers and non-customers in accessing the complaints-handling process and will as sist with the formulation of the complaint. Staff will also provide as sistance to those individuals who may have special needs.
Responsiveness: Barclaycard US deals with complaints promptly and courteously.
What if I am unhappy?
Barclaycard strives to make it easy for your voice to be heard. If you are unhappy and would like to submit a complaint, you can do so either by, U.S. mail, or by phone. Our contact details are listed below.
Finally, we value your feedback. Please help us to get it right every time, for every customer.
Credit Bureau Disputes
Card Services
PO Box 8803
Wilmington, DE 19899-8803
Credit Card Payments
Card Services
P.O. Box 13337
Philadelphia, PA 19101-3337
Overnight Credit Card Payments
(Using specific labels and envelopes through
UPS, Mail Boxes Etc., FedEx, U.S. Mail)
Remitco
Card Services
Lock Box 913337
2080 Cabot Boulevard West
Langhorne, PA 19047
Physical Address
Barclays Bank Delaware
125 South West Street
Wilmington, DE 19801
Email
Send us a message without ever having to leave our site. To send us a secure message, simply log in to your account and select CONTACT US. To view your messages, log in to your account and select MY MESSAGES from the ALERTS/PROFILE menu.
Mobile Payments
More convenience, security and control.
That's what we see as the future of payments. We have been pioneering the future of payments in the UK, South Africa and now the US — focused on helping our customers pay with "tap and go" cards, contactless stickers and mobile phones. We have millions of customers in the UK with contactless cards. Soon, in the UK and US, you'll see mobile payments that make it easier and secure for customers to pay with their smart phone devices.
Mobile Payments
Simplicity
Make a payment with your mobile phone – without taking a card out of your wallet. Tap and go wherever you see a contactless terminal and spend less time in line.
Security
You'll get the same fraud protection from your mobile and contactless payments as you do with any other card, PIN or paper transaction.*
Control
Manage reward points, compare prices and research products as you shop. Get real-time access to info related to your transactions.
Connectivity
Enjoy services that empower you to manage your account on your mobile, apps that enable you to leverage social networks to share purchases, reviews, recommendations and experiences.
The best news of all is that mobile payments will allow you to take advantage of special coupons, offers and reward redemption right from your phone, as well as one click servicing with live agents.
While the future of payments is still being developed, one thing is certain, you the customer will be more in control and able to move effortlessly through shopping as we know it today.
*Just like Chip & PIN payments, you’ll enjoy the same fraud protection on contactless payments. So if your card or phone is misused by someone without your permission, you won’t be liable for losses. To be extra careful, we’ll occasionally ask you to enter your PIN to complete a payment.
Email
Email us. You can send us a message, safely and securely, without ever leaving our site, and we'll respond within 24 hours.
Phone
For questions about your account call the number on the back of your card or for general questions call us at 877-523-0478. We are available 24 hours a day, 7 days a week. Sometimes you need to talk to a knowledgeable person, so we're standing by to provide answers and quick resolution to your credit card needs. A Relationship Manager will be available to as sist you 24 hours a day, 7 days a week.
Mail
If you need to send us written correspondence, here's where you should send it:
General Correspondence
Card Services
PO Box 8801
Wilmington, DE 19899-8801
Credit Card Billing Disputes
Card Services
PO Box 8802
Wilmington, DE 19899-8802
Credit Bureau Disputes
Card Services
PO Box 8803
Wilmington, DE 19899-8803
Credit Card Payments
Card Services
P.O. Box 13337
Philadelphia, PA 19101-3337
Overnight Credit Card Payments
(Using specific labels and envelopes through UPS, Mail Boxes Etc., FedEx, U.S. Mail)
Remitco Card Services
Lock Box 913337
2080 Cabot Boulevard West
Langhorne, PA 19047
Note when sending in a payment please be sure to include a payment coupon. If you do not have your current payment coupon there may be a delay in crediting your payment.
Call us
We're only a phone call away
To find out more or apply for a product or service, you can find the right phone number here. They're listed alphabetically by service and include the number to call for lost or stolen cards (under L). If you're an existing customer, you can also call us on 08457 555 555.
Read our call charges and information
The Online Banking Helpdesk is only for customers wanting help or information on Online Banking.
UK #’s For Barclay Bank
A
Accessible services 0800 400 100 (select option 3) For information on products and services in Braille, large print or audio tapes. Order brochures through our Accessible services (Link opens in a new window) website
B
Barclaycard
Customer services for existing customers 0844 811 9111 Lines open 24 hours, seven days a week
For information and to apply 0845 766 0758 Lines open Monday to Friday 8am-8pm and Saturday 8am-2pm
Deaf helpline (Minicom) 0844 811 9191 Lines open 24 hours, seven days a week
Barclaycard Internet Banking 0844 556 0105 (Outside the UK dial +44 1642 332 308) Lines open Monday to Friday 8am-10pm, Saturday 10am-6pm, Sunday 11am-7pm
Branches
For locations, phone numbers, opening hours and disability access information 0800 400 100 (Select option 3) Lines open Monday to Sunday 7am-11pm
Use our Branch locator (Link opens in a new window)
C
Cardholder protection
For information and to register 0844 848 2916
Report lost or stolen cards (Existing customers) 0808 100 6667 (Outside the UK dial +44 1904 544 666) Lines open 24 hours, seven days a week. UK calls are free. You can reverse charge outside the UK
Cash machines 0800 400 100 (select option 1) Lines open Monday to Sunday 8am-11pm. Find a cash machine (Link opens in a new window)
Current accounts
Existing customers - general enquiries and account servicing through our Telephone Banking service (please register for this first) 08457 555555 (outside the UK dial +44 24 7684 2100) 24-hour push button service. Talk to an adviser Monday to Sunday 7am-11pm
To register for Telephone Banking, call the number at the top of your statement. Lines open Monday to Sunday 7am-11pm
Helpline for First Additions account holders 0845 600 7722 These helplines are only available to account holder of First Additions, Additions, or Additions Plus
Helpline for Additions account holders 0845 723 1103
Helpline for Additions Plus account holders 0845 300 3466
For all other current accounts, including youth accounts, students & graduates, visit your local Barclays branch. Find a branch (Link opens in a new window)
F
Fraud
To contact us if you believe your account has been fraudulently used 0845 7555 555 Talk to an adviser Monday to Sunday 7am-11pm
I
Insurance
Car insurance To apply: 0800 197 1150 (please quote INT) Get a quote online
Lines are open Monday-Friday 8am-10pm, Saturday 8am-6pm and Sunday 10am-4pm
Life insurance 0800 046 6171 Get a Find out more online
Lines are open Monday-Friday 8am-9pm, Saturday 9am-5pm and Sunday 10am-4pm
Health cover 0800 316 2825 Get a quote online
Lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm
Home insurance
(building and contents) 0800 068 8097 or Textphone: 0800 828 925 Get a quote (Link opens in a new window) online
Lines open Monday to Friday 8am-10pm, Saturday 8am-6pm and Sunday 10am-4pm
Travel insurance 0800 107 7168 Get a quote online
Lines open Monday to Friday 8am-8pm, Saturday 8am-7pm and Sunday 9am-5pm
Payment Protection Insurance
For further information relevant to PPI, please refer to www.barclays.co.uk/PPIinformation (Link opens in a new window)
0500 500 700 or Disability helpline: 0800 400 100 Lines open Monday to Friday 8am-10pm
International Banking +44 1202 648 921 See our International Banking site (Link opens in a new window)
Interest rates 0845 603 0845 Look at All savings interest rates online
Lines open Monday to Friday 8.30am-5.30pm and Saturday 9am-1pm.
Investments
Barclays Investments – new customers and existing customers who bought online via Barclays investments 0800 445 443 Lines are open Monday to Friday 8am to 7pm and Saturday 9am to 3:30pm
Investment ISAs – new customers and existing customers who bought online via Barclays Investments 0800 445 443 Lines are open Monday to Friday 8am to 7pm and Saturday 9am to 3:30pm
Enquiries about investments bought via Barclays Financial Planning 0845 600 6543 Lines open Monday to Friday 8.30am to 5.30pm
L
Life insurance 0800 068 2237 Find out more
Lines are open Monday-Friday 8am-9pm, Saturday 9am-5pm and Sunday 10am-4pm
Loans
Barclayloan
For information and to apply 0800 716 598 Lines open Monday to Sunday 8am-10pm.
Existing Online Banking customers can apply in Online Banking for a Barclayloan. Loans overview (Link opens in a new window)
If you aren't a Barclays customer, visit any branch
Barclayloan Plus
For information and to apply 0800 716 598 Lines open Monday to Sunday 8am-10pm.
Homeowner loan
For information and to apply 0800 183 0513 Apply online
Lines are open Monday to Friday 9am-7.30pm and Saturday 9am-5pm.
Career development loan
To request an application form 0845 607 0080 Lines open Monday to Sunday 8:30am-8pm.
For information or to apply (existing current account customers) 0845 609 0060
(Select option 2) Textphone: 0500 442211 Lines open Monday to Friday 9am-7pm
Lost and stolen cards
To report your Barclays debit card lost or stolen 08700 104503 (outside the UK dial +44 1928 584421). Lines open 24 hours, seven days a week.
Lost or stolen card?
Cardholder Protection
To cancel all your cards, for existing policy holders only 0808 100 6667 (outside the UK dial +44 1904 544 666) Lines open 24 hours, seven days a week. UK calls are free. You can reverse charges outside the UK.
M
Mortgages
For new mortgages and additional borrowing 0800 316 5500 Lines open Monday to Friday 9am-8pm and Saturday 9am-2pm
For existing mortgage queries 0800 022 4022 Lines open Monday to Friday 8:30am-5:30pm
Buy to Let mortgages (sales) 0845 075 7060 Lines open Monday to Friday 9am-6pm
Buy to Let mortgages (servicing) 0845 604 0581 Lines open Monday to Friday 9am-5pm
O
Online Banking Helpdesk
If you've forgotten your log-in details (pa sscode, membership number, memorable word) Re-set log-in details (Link opens in a new window)
To register if you have a current account and Connect/VISA Electron card Register for Online Banking (Link opens in a new window)
To register without a Connect card or if you're an existing user needing help 0845 600 2323 (outside the UK dial +44 247 684 2063) Lines open Monday to Sunday 7am-11pm.
Overdrafts
Existing Online Banking customers Overdraft overview (Link opens in a new window) to apply for an overdraft or visit any branch.
P
Premier Banking 0845 850 1000
Protection and pensions
Critical illness, income protection, stakeholder pensions 0845 070 5099 Lines open Monday to Friday 9am-5pm.
S
Savings
New customers See our savings accounts or contact any branch.
Existing Barclays customers 08457 555555 Existing Barclays customers only.
E-savings Account
(for Online Banking customers only) Existing Online Banking customers can apply online for E-savings. e-savings overview (Link opens in a new window)
Euro Savings Account 0845 600 6664
(Select option 2) Lines open Monday to Friday 8am-8pm.
Barclays Treasury Deposits Apply in your local branch. Find a branch (Link opens in a new window)
Cash ISA & Savings Bonds servicing requests (existing customers only) 0845 603 0845
Textphone: 0800 783 7303 Lines open Monday to Friday 8:30am-5:30pm and Saturday 9am-1pm
Tax-free savings
For help on whether you're eligible to receive interest tax-free, call the HM Revenue & Customs Registration Helpline 0845 980 0645 Lines open Monday to Thursday 8.30am-5pm and Friday 8.30am-4.30pm
T
Telephone Banking
To register Call the number at the top of your statment Lines open Monday to Sunday 7am-11pm
For existing customers to call 08457 555555 (outside the UK dial +44 24 7684 2100) 24 hour push-button service.
Talk to an adviser Monday to Sunday 7am-11pm.
Travel insurance 0800 107 7168 Get a quote online.
Lines open Monday to Friday 8am-8pm, Saturday 8am-7pm and Sunday 9am-5pm.
Travel money & travellers cheques 0845 600 80 90 (Select option 3) Lines open Monday to Friday 8am-8pm and Saturday 9am-5pm.
You can also apply online from our Foreign Currency Account page
W
Will writing and Executor and Trustee Service 08457 660 936 Textphone: 0845 601 0037 For more information and to apply, visit the Executor and Trustee Service (Link opens in a new window) website.
Lines open Monday to Friday 9am-5pm
Important information about our phone numbers and call charges
The Textphone numbers quoted are for use by hearing impaired customers who have access to a Textphone or Minicom. Where no Textphone number is listed, you can call us using TextDirect.
To maintain a quality service, we may monitor or record phone calls. The following is a guide to call charges from landlines within the UK: Read our call charges and information
Barclaycard Botswana
About Barclaycard
A Barclaycard credit card is the ultimate tool for living life to the full. Barclaycard is the market leader in Credit Card business in Botswana with a command in market share of over 60%. We are the pioneers and gurus of the credit card business in Botswana having launched the product in November 2001. Since then we have grown tremendously every year to reach every City and Village in Botswana catering for almost all the income segments and meeting the needs of almost every type of company, large or small.
The Benefits
A Barclaycard credit card gives you the following irresistible advantages:
Low joining fee
Safer than carrying cash
Convenience when shopping
Up to 56 days interest-free credit
Access to cash from ATM’s, 24 hours a day
Accepted in over 150 countries around the world
Detailed statements every month to help you budget
A way of borrowing over a time period that suits you
A quick and convenient way of paying wherever you see the VISA sign
Products
We believe in giving the best to our customers to enable them to get the most out of life. Barclaycard offers you the diverse exciting card options, each one fully packed with irresistible benefits just for you. Pick the card that suits you best and enjoy the lifestyle of your dreams.
Barclaycard Clas sic
A credit card that can help you manage your finances better tailor made specifically for low to middle income earners. Put simply, it is the bank in your pocket allowing you to buy now and pay later.
Barclaycard Prestige
This is the card exclusively aligned to Barclays Prestige plus account holders. It is the ultimate reward for being a prestige customer offering among other many benefits higher credit limits for your convenience.
Barclaycard Contact Centre
As a way of upholding customer service and putting out customers first, there is also a dedicated Customer Service team at Barclaycard to help you with any question relating to your specific Barclaycard account. If you need help, please telephone our Customer Services Department on a toll free number 0800 600 444 [between 8am and 11pm Monday to Sunday] and our helpful staff will be ready to as sist you.
Application Process
Almost everyone salaried in Botswana can get a Barclaycard as long as you meet these criteria:
You must be 18 years or older
You must be younger than 65 years of age
You must be a Barclays Bank account holder
You must be salaried or receiving a regular income of BWP750 or more
Barclaycard Merchants
We have over 800 Merchant accounts with us comprising large multinational chain groups to individual and Barclaycard processes these transactions made by customers with ease supported by a robust technology and system support. This was traditionally done by the Zip-Zap imprinters manually but today merchants have electronic terminals at their point of sales.
POS Machines
There is something you should know if you are looking at installing a POS Machine in your business: right from the start, Barclaycard has led the way in the credit card business so get in touch with our Merchant Advisors on +267 3952205 or +267 3951034
Barclaycard Acquiring
Security Statement
Your online security is our #1 concern. Nothing is more important. Our job is to make sure your credit card account and personal information are always secure. My colleagues and I have been given extraordinary resources and the latest state-of-the-art technology to provide you with a secure online environment.
I'm proud of the security system we have created. Because of this commitment to security, your account and personal information are safe within Barclays and when you communicate with Barclays.
If you have any questions about our security measures, credit card customers can email us at [email protected] or contact a Customer Care Representative at 1-877-523-0478.
Karen Smithson
Barclays Colleague and Customer
Our Security Measures
Here are some of the ways we provide the utmost in online security:
We use Secure Sockets Layer and Transport Layer Security to provide a 128-bit secure link between your browser and us. A Global Digital certificate signed by Verisign as sures that you are, in fact, communicating with Barclays and not a copycat site.
We have built a time-out into your logon session. Your connection to our site will be closed after a period of inactivity. This protects you in case you forget to sign out.
We use firewalls and other technology to block unauthorized traffic to our site. Our state-of-the-art monitoring equipment ensures that unauthorized access is prevented.
Information is always encrypted between areas of Barclays and between Barclays and our partners. Not only is communication between you and Barclays encrypted, but also between Barclays and its business partners. It's one more way to ensure the security of your personal information.
Our Email Security Standards
All of our legitimate emails that you receive will contain four pieces of consistent information to enable you to easily verify if an email related to your account is authentic:
Your first and last name.
The last four digits of your credit card account number.
Our mailing address along with information on how to contact us via email or by phone.
A unique tracking identification that we can use to verify the email; if you have any doubts about the authenticity of an email, please call the phone number on the back of your card to speak with a Relationship Manager.
In addition, we will never ask you in an email to verify sensitive information such as your full account number, Username, Pas sword or Social Security Number.
What You Can Do to Protect Your Security
In addition to the latest security technology, here are some tips to protect your security:
Know WHO you are dealing with.
Interact with reputable companies. If you are unsure of the company, ask for paper brochures/materials to be sent to your home.
Check to be sure you are on the website of the company with which you want to do business. Website names (URLs) that are very similar to those of legitimate companies can easily be created by someone intending to commit fraud.
Take the time to read the provider's Website Privacy Policy before proceeding. This should outline both the company's security measures and personal information sharing policies. Protect your personal information.
Never disclose your pas sword to anyone, even a customer service representative from that company.
Only provide merchants information necessary for the transaction.
Ensure the site is encrypted before providing credit card or other personal information. Look for a key or lock on your screen.
Use unique pas swords - avoid date of birth, Social Security Number, or simple words.
Avoid sending personal information via email unless the security is specifically outlined.
Always keep a record of your online transactions.
Use a secure browser.
Protect your personal information.
Never disclose your pas sword to anyone, even a customer service representative from that company.
Only provide merchants information necessary for the transaction.
Ensure the site is encrypted before providing credit card or other personal information. Look for a key or lock on your screen.
Use unique pas swords - avoid date of birth, Social Security Number, or simple words.
Avoid sending personal information via email unless the security is specifically outlined.
Always keep a record of your online transactions.
Use a secure browser.
Protect yourself from email scams.
Barclays is committed to keeping your information secure. You can protect yourself by being aware of common tricks used to obtain access to your information.
Recently, some reputable companies have experienced email fraud. In these scams, individuals received an email linked to a website that looks like it came from the reputable company, often a bank or other financial institution. The email usually states that there is a problem with the customer's account and requests the customer's Username and Pas sword. This type of scam is called spoofing or phishing. You are the first line of defense against phishing. Never provide your Username and Pa ssword in response to an unsolicited request.
By following a few helpful hints when viewing your email, you can help protect your personal information. Consider the following:
A legitimate email regarding your credit card account, issued by Barclays Bank Delaware, will always have the four consistent pieces of information outlined above in our Email Security Standards.
Only open email attachments when you recognize the sender. Attachments are sometimes used to spread computer viruses that could access your personal information.
Do not include sensitive information such as your full account number, Social Security Number, Username, Pa ssword, Credit Card Validation (CCV) code, ATM/Debit or Credit Card number, or bank account number in emails you send. Barclays will never include such sensitive information in emails we send to you.
Many fraudulent emails contain spelling or grammatical errors. Do not respond to an email if there are obvious mistakes.
Security is very important to us. If you have any questions or if you wish to validate the authenticity of a communication, you can always contact us securely by calling the phone number listed on the back of your credit card or by logging into our website to send a secure email.
For more details, visit the Internet Education Foundation's Privacy Toolbox located on the Federal Trade Commission's website at www.privacytoolbox.org , or visit any of the Barclaycard affiliated Credit Card As sociations:
Visa - http://usa.visa.com/merchants/risk_management/online_transaction_safet.html
MasterCard - http://www.mastercard.com/mel/personal/en/education/index.html
